Shipping Policy

Last updated: 12 September 2026

Thank you for shopping with Nopaw. This Shipping Policy explains how orders placed through nopawpets.com are processed and delivered.

Where We Ship

We currently ship to eligible addresses in:

• Australia
• Canada
• The United States
• The United Kingdom

Shipping availability may vary by product, postcode, state, province, territory or other delivery location. If we cannot ship an item to your address, the relevant option will normally be unavailable at checkout.

We do not claim that every order is dispatched from a local warehouse. Depending on the product and available stock, orders may be fulfilled by one of our international fulfilment partners.

Processing and Estimated Delivery Times

Unless a different estimate is displayed on the product page or at checkout, our estimated total delivery times are:

• Australia: 7–14 business days
• Canada: 7–20 business days
• United States: 7–20 business days
• United Kingdom: 7–20 business days

These estimates include order processing and transit time. Business days exclude weekends and public holidays.

Delivery estimates are not guarantees. Delays may occur because of carrier disruption, customs processing, severe weather, peak shopping periods, public holidays, an incorrect address or other circumstances outside our reasonable control.

If a different delivery estimate appears on a product page or at checkout, that estimate will apply to the order.

Shipping Charges

We currently offer free standard shipping to eligible addresses in Australia.

For Canada, the United States and the United Kingdom, available shipping methods and charges, if any, will be displayed at checkout before payment is completed.

Promotional shipping offers may be subject to separate conditions shown at the time of purchase.

Customs Duties, Import Taxes and Fees

International orders may be subject to customs duties, import taxes, handling charges or other government fees imposed by the destination country.

If duties and taxes are collected at checkout, this will be shown before payment. Unless checkout expressly states that these charges are included, the recipient is responsible for any duties, taxes or fees charged upon import.

Nopaw does not control these charges and cannot predict their amount. Customs processing may also affect delivery time. Customers should contact their local customs authority for information before ordering.

Tracking

When tracking is available, we will send a dispatch confirmation email containing the tracking number or tracking link.

Tracking information may take 1–3 business days after dispatch to begin updating. Some fulfilment routes may provide limited tracking until the parcel reaches the destination country.

Split Shipments

Products in the same order may be stored or fulfilled separately. An order may therefore arrive in more than one parcel and on different dates.

You will not be charged additional shipping solely because we divide an order into separate shipments.

Address Accuracy and Changes

You are responsible for checking that the delivery name, address, postcode and contact information are complete and accurate before submitting an order.

If you notice an error, contact support@nopawpets.com as soon as possible. We will try to update the address, but we cannot guarantee changes after an order has entered processing or has been dispatched.

If a parcel is returned because the address provided was incomplete or incorrect, we may ask you to pay reasonable reshipping costs. This does not limit any rights you may have under applicable consumer law.

Delivery Delays

If tracking has not updated for more than 7 business days, or the order has not arrived within a reasonable period after the estimated delivery window, contact support@nopawpets.com with your order number.

We will investigate with the fulfilment partner or carrier.

If we become aware that we cannot dispatch or deliver an order within the promised timeframe, we will notify you and, where required by applicable law, offer a revised delivery estimate or the option to cancel the affected order for a refund.

Lost, Damaged or Incorrect Deliveries

Nopaw remains responsible for helping resolve problems with products purchased from us.

If a parcel is lost in transit, arrives damaged or contains the wrong product, contact support@nopawpets.com with:

• Your order number
• A description of the problem
• Photographs or video where reasonably helpful

Do not dispose of damaged packaging until we have reviewed the claim, unless keeping it would be unsafe.

Depending on the circumstances and applicable law, the available remedy may include replacement, refund or another appropriate solution.

Refused or Unclaimed Parcels

If a parcel is refused, not collected or returned because required customs charges were not paid, we will contact you after the parcel is returned to the authorised fulfilment location.

Any refund or reshipment will be handled in accordance with applicable law and our Refund Policy. Where permitted, reasonable shipping, return or customs costs may be deducted from a change-of-mind refund.

Consumer Rights

Nothing in this Shipping Policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under applicable consumer protection law, including the Australian Consumer Law and mandatory consumer rights that may apply in Canada, the United States or the United Kingdom.

Contact

For shipping questions, contact:

support@nopawpets.com

NOPAW LTD
Company No. 17345412
Registered in England and Wales