Shipping policy
Last updated: 31 July 2026
Thank you for shopping with Nopaw. This Shipping Policy explains how orders placed through nopawpets.com are processed and delivered.
Where We Ship
We currently ship to eligible addresses across Australia. We do not claim to operate from, or dispatch every order from, an Australian warehouse. Depending on the product and available stock, orders may be fulfilled by one of our international fulfilment partners.
Processing and Delivery Estimates
The estimated total delivery time is 7-14 business days from the date the order is placed. This estimate includes order processing and transit time.
Business days exclude weekends and public holidays. Delivery estimates are not guarantees. Delays may occur because of carrier disruption, customs processing, severe weather, peak shopping periods, public holidays, an incorrect address, or events outside our reasonable control.
If a product has a different estimated delivery time, the estimate shown on that product page or at checkout will apply.
Shipping Charges
We currently offer free standard shipping to eligible Australian addresses. Tracking will be provided when it is available for the selected fulfilment route.
Tracking
When tracking is available, we will email you a dispatch confirmation containing the tracking number or tracking link. Tracking information may take 1-3 business days after dispatch to begin updating.
Split Shipments
Products in the same order may be stored or fulfilled separately. Your order may therefore arrive in more than one parcel and on different dates. You will not be charged additional shipping solely because we divide an order into separate shipments.
Address Changes
You are responsible for checking that the delivery address is complete and accurate before submitting your order.
If you notice an error, contact support@nopawpets.com as soon as possible. We will try to update the address, but we cannot guarantee changes after an order has entered processing or has been dispatched.
If a parcel is returned because the address supplied was incomplete or incorrect, we may ask you to pay reasonable reshipping costs. This does not limit any rights you may have under applicable consumer law.
Delayed Orders
If your tracking has not updated for more than 7 business days, or your order has not arrived within a reasonable period after the estimated delivery window, contact us at support@nopawpets.com with your order number. We will investigate with the fulfilment partner or carrier.
Lost, Damaged or Incorrect Deliveries
Nopaw remains responsible for helping resolve problems with products purchased from us. If your parcel is lost in transit, arrives damaged, or contains the wrong product, contact support@nopawpets.com with your order number and any useful photographs of the parcel and product.
Do not dispose of damaged packaging until we have reviewed the claim, unless keeping it would be unsafe.
Nothing in this section limits your rights under the Australian Consumer Law or any other law that cannot lawfully be excluded.
International Processing and Transaction Fees
Nopaw is operated by a company registered in the United Kingdom. Payments may be processed outside Australia. Although prices for Australian customers are intended to be displayed in Australian dollars, your card issuer or payment provider may apply an international transaction or currency-conversion fee. These fees are
controlled by your financial institution, not Nopaw.
Contact
For shipping questions, contact:
support@nopawpets.com